RETURN & EXCHANGE POLICY

Hassel free Return. Our only motto is to make a Happy Customer. Here's how you can return the products, in the odd case that you don't like any of the products:

Send an email to info@labelpratham.com mentioning the reason for return, alongwith a photo (in case the product is damaged) within 24 hours of receiving your order.

Once your return request is approved, you may send us the product at PRATHAM CREATIVE PURSUITS, J-1, Udyog Nagar Industrial Area, Near Peeragarhi Metro Station, New Delhi-110041

We will refund the full amount to your account or send the exchange product after we receive the returned product. We aim to process all returns within one week. If you have any questions about your return, email us at info@labelpratham.com

COLOR AND DESCRIPTION DISCLAIMER

While placing an order customers are advised keep in mind some minor variation in color. Although extra attention is given to accurately reproduce colors, as seen on the monitor by you, still there may be minor variations in color of the actual product due to the nature of fabric dyes. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal. We are at your service and it is our endeavor to provide you best of products. It is a privilege for having you as our customer!

CASE- 1: DAMAGED AND DEFECTIVE GOODS RECEIVED :

CASE- 2: PRODUCT BEING NOT LIKED DUE TO COLOR VARIATION :

We can also request you to return the product in original packaging and once it is received by us, our team will review your complain and if we find it genuine we will refund the full order amount. The extra shipping cost is refunded by means of credit note which can be used on any future purchase.

CASE 3: PRODUCT BEING NOT LIKED :

A complaint has to be made within 24 hours of receiving the goods. Return has to be made on your cost i.e. shipping charges has to be borne by you. Once the product is received by us you will be refunded full money or you can ask for credit note which can be used on any purchase in future.

WORD OF CAUTION:

It has been noticed that, most of the returns/complains, are related to size. But trust our stringent quality check leaves no room for size error. But if you are sure you have got size other than what you have ordered, we are happy to provide you with PRE-PAID SHIPPING LABEL for product return.

The entire product (s) will have to be returned within 3 working days from the day of delivery Order Cancellation: If unfortunately you want to cancel the order please do so within 24 hours of placing the order. If the error is on our part, you will be offered credit note or instant Money Refund. If you are returning package for size issue and on receipt it turns out to be good i.e. size of the product matches your ordered size then

a) You are not liable for any money refund.

b) You need to pay additional 30 usd as return shipment Pre-paid Label Cost.

c) We would still help you and try to alter the product to fit your size (only if possible). If alteration fixes the size issue and if that is possible, then we will do that free of cost but to re-ship after alteration you need to pay 10usd more as new shipping cost.

REFUNDS

All Refunds are governed by the Return & Exchange policy.

Refund amount is mutually agreed settlement for some mistakes which might occur in any order. The REFUND AMOUNT cannot exceed the value of the product in lieu of which refund is being discussed.

PROCESS FOR REFUND

www.labelpratham.com immediately gives credit note for mutually agreed refund amounts followed by actual MONEYREFUND or STORECREDIT

STORECREDIT is only way of refund when such settlements are less than ½ the value of the product. STORECREDIT can be instantly used on next purchase and can be applied on all orders irrespective of any concurrent promotional offer. If you are not willing to take STORECREDIT, you can ask for MONEYREFUND on email.

MONEYREFUND is actual return of agreed refund amount back to the credit card used in making the payment.

Refund will be made in the same form in which payment was made within 7 - 10 working days.